Privacy policy

Who we are

We are Clear Cogent Solutions Limited, a company registered in Scotland (Company Number SC878917) and having our registered office at 6 Logie Mill, Beaverbank Business Park, Edinburgh EH7 4HG. We are also registered on the ICO Data Protection Register (Registration Number ZC102419).

In this Privacy Policy, “we”, “us” or “our” refers to Clear Cogent Solutions Limited.

Contact details and further information

You can get in touch with us by emailing contact@clearcogent.com

If you have any data protection queries relating to our business, please contact Alan Campbell, who is responsible for data protection matters at our business.

The purpose of this policy

This policy is designed to help our clients, suppliers and visitors to our website understand what personal data we collect, how we use it, and the lawful bases for those uses under UK data protection law. We may publish separate Privacy Notices in connection with particular services we provide or activities we carry out: those operate in addition to, not in place of, this policy.

Personal data we collect

We collect and process personal data of a type that allows us to offer consultancy and training services to businesses, organisations and individuals. This typically includes name, email address, phone number, job title, organisation name, office/business location, correspondence and communication records, client support histories, invoicing and payment records, transaction histories, IP addresses, browser types, system logs, cookies and supplier user-account details.

The personal data we collect and process comes from the following sources:

Information you provide when you fill out forms on our website;
Information you provide when you contact us with questions or enquiries, post material, or ask us about our services;
Correspondence or communications you send us;
Business records relating to orders we fulfil, and details of transactions you carry out with us; and
Network information and security details, including details of your visits to our site. These can include traffic data, location data and other communication data.

What we use it for

Responding to queries and enquiries;
Providing services to our clients and engaging with our suppliers;
Managing and improving the administration of our business;
Maintaining records;
Processing financial transactions; and
Complying with our legal and regulatory obligations.

Lawful bases for processing

Consent;
Contract;
Legal obligation; and
Legitimate interests.

Cookies and web analytics

Cookies, also known as browser cookies or tracking cookies, are small text files which our website stores on your computer. Website administrators use them to perform certain functions, such as understanding patterns of use by visitors to websites. You can choose not to accept cookies from our website by selecting ‘Reject’ on our Cookie Preference Controls.

The clearcogent.com website makes use of cookies to enable our use of web analytics services provided by Google. Google Analytics allows us to obtain information such as the number of visits to the website, the pages viewed, the approximate geographical area from which visits originate, the type of device and browser used and information about how visitors move through and interact with the website.

Although this information does not ordinarily identify you to us by name, some of it constitutes personal data for the purposes of UK data protection law because online identifiers and associated information may enable an individual user or device to be distinguished from others.

Google states that for visitors in the United Kingdom, European Union and Switzerland, Google Analytics does not log or store individual IP addresses. An IP address may be used temporarily to derive approximate geographical information and is then discarded before Analytics data is logged.

Google Analytics uses cookies and similar technologies to distinguish visitors and sessions. We use Google Analytics only where you have given your consent to cookies by selecting ‘Accept’ on our Cookie Preference Controls.

If you do not wish your visit to our website to be subject to analysis by Google Analytics, please select ‘Reject’ on our Cookie Preference Controls.

Who we share personal data with

In order to deliver our services effectively, we may share personal data with a small number of trusted third party suppliers. These suppliers provide tools that help us manage things like accounting and website security. We ensure that these suppliers meet UK GDPR requirements. Examples include:-

We use a CAPTCHA-based service provided by Cloudflare Inc. to protect this website and its forms against spam, automated submissions and other malicious activity.
We use cloud accounting services provided by Xero Limited for our business accounting, including to invoice our clients for training and consultancy services that we have supplied to them.

How long we retain personal data

We will retain your personal data for as long as you remain a client or supplier of ours, so that we can continue to deliver services to you or transact with you. We may also retain your personal data for a period of up to six years after you cease to be a client in order to meet our statutory obligations and safeguard our legal position.

Your rights

UK data protection law gives individuals a range of rights in relation to the collection, use and retention of their personal data.

This Privacy Policy is designed to help you understand the purposes for which we collect and use your personal data. You can find a full list of your rights as an individual, together with explanatory information, by visiting the website of the Information Commissioner’s Office (https://ico.org.uk/for-the-public/what-rights-do-i-have-over-my-personal-information/).

Have we done something wrong?

If you think there is something wrong with the way we have handled your data, then you have the right to raise a complaint with the Information Commissioner’s Office (ICO). We’d be grateful if you spoke to us about the issue first, but if you’d prefer to go direct to the ICO, their contact details are as follows:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Most recently reviewed: September, 2026